Supported devices
Security considerations for Callcentric customers

3CX
3CX Version 6
3CXPhone (for Windows)
3CXPhone (Mobile)
Aastra 6753i
Acrobits/Groundwire for iPhone
Asterisk (1.4 and 1.2)
Asterisk (1.6)
Asterisk (1.8)
Bria Desktop
Bria Mobile
Callcentric Android App
Callcentric iPhone App
Callcentric Softphone
Cisco ATA 186/188
CSipSimple
D-Link DVG-1402S
Ekiga
freePBX / trixbox
Grandstream HandyTone 286
Grandstream HandyTone 486
Innomedia SIP MTA-6328
Jitsi
Linksys PAP2
Linksys SPA3102
LinPhone Desktop
LinPhone Mobile
NCH Axon PBX
NCH Express Talk
Nokia E90
OBi100
pbxnsip
pbxnsip Version 3
Polycom SoundPoint IP 601
snom 1xx/2xx/3xx
snom ONE
SJphone
Telco AC-211
Twinkle
Windows Messenger
UTStarcom F3000
X-Lite / X-Pro / eyeBeam
ZoIPer
Zoom 5801
Other Linksys/Sipura products
Generic / Other Device

DID based routing with Asterisk
DID based routing with trixbox / freePBX / pbxinaflash
X-Lite / X-Pro / eyeBeam

COUNTERPATH X-LITE 4.0 GENERAL INFORMATION
The X-Lite product page can be found here.
The X-Lite software can be downloaded here.

The CounterPath support forum can be found here.

The setup information below is based on X-Lite version 4.0 (Build 58833). This version has a noticeable interface change from previous versions. Users comfortable with configuring accounts in previous versions of X-Lite should not have any problems configuring this version.


CONFIGURING X-LITE 4.0 for Callcentric
After downloading and installing X-Lite, follow the directions below to configure your Callcentric settings. The configuration is the same for X-Lite on Windows and Mac OS X.

We recommend that you read each step through in its entirety before performing the action indicated in the step.

STEP 1

If you haven't as of yet, please install X-Lite. Once you have X-Lite installed please run the application.

STEP 2A

If you have just installed X-Lite you will see a screen similar to the one below:



If you see this window click on the Account Settings link. Otherwise go to step 2B.
STEP 2B

If you already had X-Lite installed then please access the account configuration menu.

  • For OSX you can click on the X-Lite 4 menu at the top left of the screen. Then click on Preferences and Accounts to view the currently configured account. You can then double click the current account to enter the account configuration dialog.
  • For windows please click on the Softphone menu at the top left of the application. Then click on Account Settings to enter the account configuration dialog.


STEP 3

After you have accessed the account configuration interface you will see a window with tabs across the top, and fields to be filled in. Follow the directions below for how to fill the fields within each tab.

Within the Account tab fill in the fields as explained below:

FieldSetting
Display Name:Enter your name in this field
Username:Enter your Callcentric number here (your Callcentric number starts with 1777 and has an additional 7 digits)
Password:Enter your SIP Password here. Your SIP password is the same password you create when you sign up for you Callcentric account. Optionally you may change it in your preferences.
Authorization name:Enter your Callcentric number here (your Callcentric number starts with 1777 and has an additional 7 digits)
Domain:Enter callcentric.com in this field


In addition the Register with domain and receive calls option should be checked and the Domain radio button selected.

The dialing plan should be left as its default which is: #1\a\a.T;match=1;prestrip=2;

Below is an example:





Once done please click on the Topology tab.

STEP 4

Within the Topology tab make sure that the settings are configured as shown in the picture below:





Once setup as above please click the Advanced tab.

STEP 5

Within the Advanced tab make sure that the settings are configured as shown in the picture below:





Once setup as above click the OK button.

STEP 6

You will now be back at the SIP accounts screen. Close this screen so that you may return to X-Lite's main interface. The X-Lite software will now attempt to register (login) to our servers. You should see this happen in a few seconds and if successful you will see a screen like this:





If you receive an error message, please verify that your internet connection is working on the computer, and re-verify the settings.

STEP 7

That's it! You can now make a phone call.

You can make a test call to 17771234567, or if you are signed up for one of Callcentric's rate plans you can place a call to a traditional landline or mobile phone by dialing either:
1 + the area code and number for calls to the US
Or
011 + the country code, area code, and number for calls worldwide (you may also use 00 instead of 011).