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Supported devices |
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| 3CX Version 6 |
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For older version please click here
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| GENERAL INFORMATION |
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3CX is a Windows based software PBX that offers a vast assortment of customizable options and settings. This setup guide is intended to show the
most basic configuration of the 3CX Phone System. For more advanced configurations and features you can combine the basics included in this guide along
with the 3CX documentation.
Please note that Callcentric is not responsible for preventing unwanted physical or remote access your IP PBX. If your IP PBX is compromised then you will be responsible for any damage caused.
Please be sure to read this guide regarding securing your IP PBX solution.
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| RESOURCES |
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Website:
www.3cx.com - 3CX Phone System Home Page
Help / Support
3CX Forums
3CX Support Page
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| Configuring 3CX |
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Here we will configure the 3CX IP PBX through the web interface to properly route both incoming and outgoing calls to and from Callcentric. The information presented in this guide is based on Version 3.1.2434.0 (FREE Edition) of the 3CX software. If you are running a different software version (or a different software edition), some of menu options and settings may be different. This guide assumes that you have installed the 3CX IP PBX and that you have administrative access to the 3CX administration web interface.
NOTE: We have tested out the 3CX software and found that the method it uses for call transfer is not supported by Callcentric. You can however use call holding properly with our servers.
We recommend that you read each step through in its entirety before performing the action indicated in the step.
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| STEP 1 |
Adding an extension |
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Log into the 3CX administrative interface and click on the Add link under the Extensions
header, from the left side of the page. From the Add Extensions page, enter in your Extension Number, your name,
and a password. Once you have entered in your credentials for this extension, please click on the Next button to continue.
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| STEP 2 |
Adding a VoIP Provider |
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Next click on the Add VOIP link under the Lines header. Once the page has loaded
enter callcentric in the Name Of Provider field. Once you have
entered the above, please click on the Next button to continue.
On the next page, please enter the following as indicated on the images below:
| VoIP Provider = callcentric |
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| Registrar/Proxy Hostname or IP: | callcentric.com |
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| Outbound Proxy Hostname or IP: | callcentric.com |
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| Registrar/Proxy Port: | 5060 |
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| Outbound Proxy Port (default is 5060): | 5060 |
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| Registration settings |
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| Time between registration attempts (in seconds): | 3600 |
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| Require (optionally: authorized) registration for: | Both in-out calls |
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| Which IP to use in 'Contact' field for registration: | Internal |
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| Codec Priorities |
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| Assigned codecs: | G.711U-law
G.711A-law
GSM-FR
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Click on the Next button at the bottom of the page to proceed.
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| STEP 3 |
Account Details |
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Once you have added the VoIP Provider, you should be prompted to enter in your user credentials. As indicated on the picture below,
please enter in the following:
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| External Number: | 1777MYCCID |
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| Authentication ID: | 1777MYCCID |
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| Authentication Password: | <SUPERSECRET> |
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Where 1777MYCCID is your Callcentric number and <SUPERSECRET> is the same password you create when you sign up for you Callcentric account. Optionally you may change it in your preferences.
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| STEP 4 |
Adding an Outbound Rule |
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Next, you should be prompted to enter an Outbound Rule for the VoIP provider. By default, the name of the rule should be set
to Rule for "callcentric". Please ensure that the Calls to Numbers starting with
field is blank. You may of course change this later to any number you wish. By doing so an extension would need to dial the set number on an
outbound call, for example a popular qualifier is often the number 9. To save your Outbound Rule, please click on
the Finish button.
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| Rule Name: | Rule for "callcentric" |
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| Calls to Numbers starting with: | |
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| STEP 5 |
Line Status |
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Once you have successfully configured your 3CX phone system, you can click on the Line Status link on the left
side of the page to see if the PBX is registered.
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| STEP 6 |
Configure and test UA |
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- Choose your desired UA (phone)
- Use the IP address or hostname for your 3CX phone system along with "100" (the extension created earlier which is the username) and the
password for the 100 extension to connect to your 3CX phone system.
Next you will want to try placing test calls to and from your 3CX phone system using the UA currently connected to your newly created extension (100).
Once you have associated your UA to your 3CX phone system, you can make a test call to 17771234567, or if you are signed up for one of
Callcentric's rate plans you can place a call to a traditional landline or mobile phone by dialing either:
1 + the area code and number for calls to the US
Or
011 + the country code, area code, and number for calls worldwide (you may also use 00 instead of 011).
To test inbound calls from Callcentric to your 3CX installation, follow the directions
listed in this FAQ.
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