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MONEY BACK GUARANTEE POLICY

Overview
Callcentric's services and rate plans are offered on a month to month basis. At any time prior to the beginning of the billing period (see below) you can cancel any or all of your services by logging into your account and canceling each service you wish to discontinue.

If you choose to cancel your account with Callcentric, we will provide you a full refund of any funds that were deposited into your account within 90 days of the date that your cancellation request was initially submitted. Refunds will be provided directly to your Credit Card, PayPal account, or with a check sent to you via postal mail (checks will only be used to provide a refund of funds deposited to an account via Wire/ACH Transfer). Please note that payments submitted outside of the 90 day cancellation window unfortunately cannot be refunded; however these funds can remain on your account as a service credit that is yours to use at any time. It is within Callcentric's sole discretion to choose how we will refund your balance upon the cancellation of your account.


Canceling services on your account
Callcentric offers services and rate plans on a month to month basis with no long term contracts. All Callcentric customers may cancel any or all of the services on their account at any time by using the My Callcentric website to submit their cancellation request(s).

As Callcentric offers its customers the flexibility to cancel their services and rate plans at any time; we do not offer refunds on services and rate plans already subscribed to and paid for such as (but not limited to): North America Residential, World Select Residential, North America 500, North America 1000, E911, Voice Mail, US/Canada Phone Numbers, Toll-Free Numbers, or International Numbers. Refunds are only available for funds within your balance that were deposited into your account within 90 days of the date that you submit your cancellation request (see below).

To cancel the automatic monthly extension and billing of services and/or rate plans on your account please login to the My Callcentric page and submit a cancellation request for any services you wish to discontinue. You must cancel the services and/or rate plans before the beginning of the billing period which is the 27th day of the current month in order for automatic extension and billing not to occur for the following month. For security reasons, all cancellation of services and/or rate plans must be done via the My Callcentric page.


Canceling your Callcentric account
If you wish to cancel your Callcentric account and request a refund of all unused funds within your balance please open a trouble ticket and request that your account is cancelled and that the unused funds in your balance (which were deposited to your account within 90 days or less from the date you submitted your cancellation request via the My Callcentric website) are refunded. When requesting to cancel your account please let us know the reason you wish to cancel your service, and if there is anything we can do to keep your business. All cancellations of accounts and requests for unused balance refunds must be submitted as a trouble ticket for security reasons and to accurately track your request.


Specific refund conditions based on method of payment:

  • Credit Card:
    • For security reasons the credit or debit card you used to add funds to your balance must still be valid when you request a refund. We cannot refund to a credit card that has expired or been cancelled; nor can we process a refund for payments submitted in excess of 90 days prior to the date that you formally submit your refund request via the My Callcentric website.
    • If your card has expired and you kept the same card number but there is a new expiration date we may not be able to refund money to your card for technical reasons with our credit card processor.
    • We will deduct $0.70 USD from the balance amount to cover transaction costs when you request a refund. If your balance is less than $0.70 USD you cannot request a refund, however you can of course spend the remaining balance on calls.
  • PayPal:
    • For money transferred to us via PayPal we will only refund money to the same PayPal account we received it from. Your PayPal account must be considered "Verified" by PayPal, open, and in good standing with PayPal for us to refund money. We cannot process a refund for PayPal payments submitted in excess of 90 days prior to the date that you formally submit your refund request via the My Callcentric website.
    • We will deduct $0.70 USD from the balance amount to cover transaction costs when you request a refund. If your balance is less than $0.70 USD you cannot request a refund, however you can of course spend the remaining balance on calls.
  • Wire Transfer:
    • For money transferred to us via Bank Wire Transfer we will only refund money either with a Check delivered via postal mail; or via PayPal. We reserve the right to choose the method of refund.


Additional Conditions
In order for the money back guarantee to apply, the following conditions must be met:

  • Your account must be in good standing and not have been disabled for fraud, abuse, or any other violation of the Callcentric Terms and Conditions.
  • The funds that you are requesting a refund for need to have been deposited into your account with 90 days (or less) from the date that you formally request your refund via our Trouble Ticket system.

Callcentric reserves the right to modify or discontinue the Money Back Guarantee Policy at any time without notice.

--Updated July 30th, 2015