| Frequently Asked Questions |
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| Setup |
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| How can I test incoming calls to my Callcentric phone? |
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There are a few ways to do this:
1. If you have another Callcentric account simply call from your other account to the account you want to receive a call on. Please note that both accounts will need to be registered to Callcentric at the time, and you cannot call out from a device (I.E. IP Phone) or a Softphone that is registering both accounts at the same time.
2. If you have a Real or Alternate number simply call it from the traditional phone network (PSTN).
3. Use the Click 2 Dial feature by following the directions below:
a. Login to your account on the My Callcentric website.
b. Click on the "Click 2 Dial" link under the HOME menu.
c. On the Click 2 Dial page the field "Moderator of the call:" will be pre-populated with your Callcentric number.
d. Enter the number 17771234567 into the field labeled "Please enter the number you wish to dial:"
e. Click the DIAL button.
Once you have clicked the DIAL button Callcentric will place a call to your Callcentric phone which will ring. Once you have answered the call, Callcentric will immediately place an outbound call to the test number: 17771234567. |
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