| Is there a number I can call to test my setup? |
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From your Callcentric phone you can call 17771234567 which will connect you to the voice activated "Tell Me" service provided by 1-800-555-TELL (8355).
The "Tell Me" service number 17771234567 can be dialed by any Callcentric member with any calling plan for free.
Callcentric does not endorse nor is affiliated with the "Tell Me" service.
You may also try the free Directory Assistance feature of Callcentric by dialing: 411
This will allow you to lookup a person, business, or government phone number. |
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| How can I test incoming calls to my Callcentric phone? |
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There are a few ways to do this:
1. If you have another Callcentric account simply call from your other account to the account you want to receive a call on. Please note that both accounts will need to be registered to Callcentric at the time, and you cannot call out from a device (I.E. IP Phone) or a Softphone that is registering both accounts at the same time.
2. If you have a Real or Alternate number simply call it from the traditional phone network (PSTN).
3. Use the Click 2 Dial feature by following the directions below:
a. Login to your account on the My Callcentric website.
b. Click on the "Click 2 Dial" link under the HOME menu.
c. On the Click 2 Dial page the field "Moderator of the call:" will be pre-populated with your Callcentric number.
d. Enter the number 17771234567 into the field labeled "Please enter the number you wish to dial:"
e. Click the DIAL button.
Once you have clicked the DIAL button Callcentric will place a call to your Callcentric phone which will ring. Once you have answered the call, Callcentric will immediately place an outbound call to the test number: 17771234567. |
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| Why do I get the message "Your phone is not registered" when I log in to my account? |
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If you log in to your account and see the message "Your phone is not registered" on the left side of the page then there could be many reasons to explain why your UA (phone) is not registered.
You can first check to make sure that you have setup your UA properly by visiting our support home page. If your UA is not listed on that page you may follow our Generic / Other setup guide.
You can also make sure that your internet connection is working and that you can ping our servers.
If you are able to ping our servers you can then check to make sure that your ISP is not blocking SIP/VoIP packets.
If you are using X-Lite you can also make sure that the "Register with domain and receive incoming calls" option is checked in your configuration. If you are using a UA which supports DNS SRV then you will want to make sure that you have enabled this feature. You will also want to use public DNS servers (4.2.2.1, 4.2.2.2, 4.2.2.3...etc) in your network configuration.
If all else fails you can easily contact us and we will be happy to assist you. |
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