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Troubleshooting

I received an error message and a number. What does this mean?
When placing or receiving calls you, or the caller, may sometimes receive an error message, along with an error code, which will inform you of a problem. Depending on the error message you may easily be able to resolve the issue. Otherwise you may need to contact support for further assistance.

You may view the list below which shows the most frequently encountered error messages at Callcentric:

Code: 1001
Message: Welcome to Callcentric. The person you are calling is currently unavailable. Please try your call again later. Message one thousand one.
Solution: Enable Call Waiting in your preferences. You may also add voicemail to your account to have other callers go to voicemail while you are on the line.

Code: 1002
Message: Welcome to Callcentric. The person you are calling is currently unavailable. Please try your call again later. Message one thousand two.
Solution: Turn off Do Not Disturb in your preferences. You may also want to check your call treatments to make sure you are not forwarding incoming calls to an error message. You may also add voicemail to your account to avoid this message and have incoming calls go to voicemail instead.

Code: 1004
Message: Welcome to Callcentric. The person you are trying to reach, is currently unavailable. Please try your call again later. Message one thousand four.
Solution: Incoming calls may not be connecting properly to your UA (user agent) . If you believe your UA is the problem please open a trouble ticket. You may also add voicemail to your account at anytime to have all incoming calls go to voicemail.

Code: 1005
Message: Welcome to Callcentric. The number you have dialed, is invalid or cannot be called using the IP Freedom rate plan. Message one thousand five.
Solution: Please add an outgoing service to your account if you wished to place calls to PSTN (Mobile/Landline numbers)

Code: 1007
Message: Welcome to Callcentric. The person you are calling is currently unavailable. Please try your call again later. Message one thousand seven.
Solution: Check your balance to make sure that you have enough funds for the location you are forwarding to, or for your per minute services if you are using a Pay Per Minute or Toll free number.

If you encounter any other errors which are not clear then you may contact us for further assistance.