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Troubleshooting

When I receive a call to my real phone number my phone rings, but when I answer the call it immediately disconnects; why is this?

Your user agent (soft or hard phone) does not have either the G.711 mu-law or G.729 codec's enabled. Your user agent must support and have the G.711 mu-law and/or G.729 codec's enabled to receive calls on your real phone number.