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F.A.Q. |
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| Caller ID and CNAM |
| Does Callcentric support outbound Caller ID? |
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Yes Callcentric does support outbound Caller ID. By default you will send out the standard Callcentric caller ID, 16465471111, number on your outbound calls.
Once you add or port a number to your account you will be able to send out a different Caller ID by selecting the number in your Extension Settings. To update your outbound Caller ID Number, click on the EXTENSIONS menu in the MyCallcentric Account Portal, choose the line (Extension) that you would like to update the outbound Caller ID for and click the "Modify" link. When you are re-directed to the Settings page for the Extension that you have chosen to modify, you can adjust the Outbound Caller ID number via the "Caller ID Settings" drop-down menu.
*The caller ID selected in your preferences will always be sent on your outbound calls, unless you send your outbound caller ID selectively.
NOTE: Callcentric does not support or guarantee the delivery of international caller ID. If you are able to send international caller IDs for some time and then are suddenly not able to then there is nothing we can do in this scenario.
In general this ability to send international caller IDs is usually because of equipment configuration/policies on the carrier side. The carrier may at anytime decide to upgrade their equipment removing these abilities, which are not guaranteed in any way, or may change their policies, to prevent delivery of this information. |
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