| Does Callcentric support inbound caller ID? |
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Yes Callcentric does support inbound caller ID. You will receive the incoming caller ID for the user calling you/incoming call as long as your user agent (UA) supports receiving caller IDs.
NOTE: Callcentric does not support or guarantee the delivery of international caller ID. If you are able to receive international caller IDs for some time and then are suddenly not able to then there is nothing we can do in this scenario.
In general this ability to receive international caller IDs is usually because of equipment configuration/policies on the carrier side. The carrier may at anytime decide to upgrade their equipment removing these abilities, which are not guaranteed in any way, or may change their policies, to prevent delivery of this information.
In short there is nothing we can do to guarantee or provide the delivery of incoming international caller IDs. |
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| Does Callcentric support outbound caller ID? |
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Yes Callcentric does support outbound caller ID. By default you will send out the standard Callcentric caller ID, 16267710198, number on your outbound calls.
Once you add or port, a number to your account you will be able to send out a different caller ID by selecting the number in your preferences. The caller ID selected in your preferences will always be sent on your outbound calls, unless you send your outbound caller ID selectively.
*Currently you will not be able to select your verified caller IDs directly from these preferences.
NOTE: Callcentric does not support or guarantee the delivery of international caller ID. If you are able to send international caller IDs for some time and then are suddenly not able to then there is nothing we can do in this scenario.
In general this ability to send international caller IDs is usually because of equipment configuration/policies on the carrier side. The carrier may at anytime decide to upgrade their equipment removing these abilities, which are not guaranteed in any way, or may change their policies, to prevent delivery of this information.
In short there is nothing we can do to guarantee or provide the delivery of outgoing international caller IDs. |
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| How do I verify my non Callcentric caller ID? |
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Verifying your non Callcentric caller ID is simple. You will need to follow the instructions below:- Please place a call, with your caller ID unblocked, from each of the lines/numbers you would like to use as an outbound caller ID to 1-866-346-0222. You will hear an error message then hang up.
- Open a Trouble Ticket on your Callcentric account asking to get your number(s) verified.
Include within the trouble ticket the numbers you would like added on your account, and the approximate date, time, and time zone you placed the verification calls to the Toll Free number listed above. Once we verify that we have received your calls for the listed numbers we will add those numbers as verified numbers on your account and update your ticket.
Once we have properly verified your numbers and updated you you can then begin using these caller IDs by setting your desired caller ID in your preferences, or by |
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| Can I select which caller ID is sent on my outbound calls? |
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Yes you can select the caller ID you wish to send out per call. Callcentric supports the ability to send one of the caller IDs on your account, instead of only the default one, on each outbound call. This feature primarily applies to business customers and customers running their own IP PBX system. If you do not wish to send out a different caller ID per call then setting your default caller ID in your preferences should be sufficient for you.
Using this feature you may include the caller ID number to send on your outbound call within the SIP (Session Initiation Protocol) INVITE call setup message.
You may pass caller ID numbers for DID's already on your Callcentric account; and you may also pass a caller ID number for number(s) that do not belong to your Callcentric account (such as a cell phone) once you have verified those numbers with us.
This feature is generally useful if you have many extensions behind an IP PBX and wish to pass a unique caller ID (such as the DID) for each extension. It is only available for sending caller ID of numbers in Country Code 1 which includes the USA, Canada, and some other countries primarily in the Caribbean.
NOTE: If you want to pass the caller ID of a number NOT on your Callcentric account you will first need to get your number(s) verified.
To send the caller ID number of a DID on your account or an already verified number within the SIP INVITE message of an outbound call you will need to have your user agent (UA) attach any of the following headers, which are supported by most IP PBX's (check your vendor's documentation for support), to your outbound calls:
P-ASSERTED-IDENTITY
P-PREFERRED-IDENTITY
REMOTE-PARTY-ID
When we receive an outbound call from your UA with any of the above headers, and that header includes a caller ID number that is a DID on your account OR has been verified on your account we will pass that as the outbound caller ID for that call; over-riding any settings in your Callcentric account preferences. |
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| How do I change my default outbound caller ID? |
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To change your default outbound caller ID is very simple. Simply follow the instructions below:- First login to your Callcentric account, if you haven't done so already
- Then click on PREFERENCES from the navigation menu
- Click the edit link for the Caller ID to send option
- Select the desired caller ID you wish to set as your default caller ID
- Click SAVE to save your changes
That's it! Now all of your outbound calls will be sent with your selected caller ID.
NOTE: At this time verified caller IDs will not show up on this list. |
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| Can I send an anonymous caller ID? |
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While you can send out an "anonymous" call it should be noted that the calling person will still receive a caller ID, 16267710198, on the received. This is required for compliance with US laws and regulations.
To send an anonymous call simply dial *67 followed by the number you wish to dial. Example:
*6717771234567, this places an anonymous call to our Tell Me test service.
You may also change your default caller ID in your preferences to your 1777 number. As the 1777 number is not a standard number it cannot be sent as your outbound caller ID and will be replaced with the 16267710198 number. |
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| Does Callcentric support CNAM (Caller ID With Name)? |
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Yes Callcentric does officially support CNAM for inbound calls only. We do not provide support for CNAM on outgoing calls at this time.
CNAM information including the callers name (when available) will be presented on incoming calls. When the caller name is unavailable, the city and state will normally be listed. CNAM information is available for incoming calls that contain a Caller ID Number from the United States and Canada. CNAM information is presented in the following locations:
- Inbound calls to your phone
- In your Calls Received list on the My Callcentric Dashboard
- In your Call History reports within My Callcentric
- In your Voicemail messages box on the My Callcentric Dashboard; and in Voicemail email and text alerts
- In your Fax received box on the My Callcentric dashboard; and in Fax email alerts.
CNAM is available to all Callcentric customers for any paid phone numbers on your account; including all of our phone number products:
- Pay Per Minute
- Dirt Cheap DID
- Toll Free
- Personal Unlimited
- Office Unlimited
- Service Provider Unlimited
- International Unlimited
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| How do I enable or disable CNAM on my account? |
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To enable or disable CNAM on your Callcentric account is simply. To do so:
- First login to your Callcentric account, if you haven't done so already
- Then click on PREFERENCES from the navigation menu
- Click the edit link for the Caller ID with Name option
- Select your desired setting from the options available
- Click SAVE to save your changes
Thats it! You will now be able to receive the names of the people calling you. |
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| Does incoming CNAM override the entries in my Callcentric phonebook? |
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If the number calling you is already entered in your Callcentric phonebook then the CNAM entry for that number will not be delivered to you. Instead the value in your Callcentric phonebook will be sent on the inbound call.
So for example if CNAM is displaying "Jane Smith" for the number 1-212-555-0100; if you enter this number into your Phone Book with the name "Mom", "Mom" will appear as the Caller ID Name for incoming calls from 1-212-555-0100. |
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