| Can I send and receive faxes with my Callcentric account? |
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Yes you can. If you only wish to only receive faxes we actually have a very convenient fax reception feature. This feature allows you to receive faxes and then send them to a configured email address, or you can download them right from your My Callcentric account.
If you wish to use your own device or software to both send and receive faxes then the simplest way is to use a hardware UA with a fax machine connected to one of the analog ports. You can then setup your hardware UA to register to our servers and simply connect your fax machine to the line currently registered to our servers.
If you do not have a hardware UA or wish to receive your faxes on a computer/software you should make sure that your default/preferred codec is set to G.711 or if supported T.38.
If you are having problems with sending/receiving faxes you can always contact us for further assistance.
*Please read the detailed information regarding Callcentric's support of IP faxing (FoIP) below:
Technically we support fax using either the T.38 protocol or transparently with G.711. However, both largely depend on the reliability/stability of your internet connection. An internet connection with regular packet loss, high latency (ping) to our servers, and/or jitter (large variations in the latency) will cause problems for faxing. While we do support it, and it does work - we can't tell you how reliable it will be on your internet connection without you actually trying it. We have a number of Frequently Asked Questions (FAQs) that address your internet connection quality, speed, and such:
Click here to test your bandwidth and see the bandwidth requirements for two example codecs
Click here to test your ping, latency and see if there is any packet loss between your IP and our servers
Click here to test your connection for general quality for VoIP and or faxing
And finally the major factor which may determine your experience with faxing will depend on where you are sending the fax. Sometimes some carriers we purchase our termination through will not have networks that are compatible or sufficient for faxing. We suggest that you try testing to send a fax to a USA/Canada number first (to make sure your settings are correct) prior to attempting faxes outside the USA/Canada. |
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| How long are faxes kept for? |
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Faxes that are received with our fax reception feature are stored on your account, unless you delete them, for 60 days.
You can also have all new fax delivered to you via email, or you may download them from your account for archiving. You will need to edit your preferences in order to enable the forwarding of fax messages to your email. |
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| How many faxes can I keep under my account? |
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You may have up to 100 fax messages, received with our fax reception feature, stored on your account at any given time.
You can also have all new fax messages delivered to you via email, or you may download them from your account for archiving. You will need to edit your preferences in order to enable the forwarding of fax messages to your email. |
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| Can I receive faxes on my international number? |
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Callcentric does not provide any guarantee for international faxing. If you intend to purchase Callcentric services for the purpose of placing or receiving international faxes then please note this is not something we provide direct support for.
If you are able to fax internationally then this would be a plus to the services which you have purchased. If you are not able to fax internationally then we are limited in the amount of support we can provide in these types of situations as faxing over VoIP/IP is by default complicated and is worsened by international communications.
Please be sure to read our FAQ on faxing over IP here so that you understand fully the complications of faxing over an IP connection.. |
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