| Frequently Asked Questions |
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| Billing |
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| What happens to the balance in my account if I cancel all my service with Callcentric? |
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If you choose to cancel all service with Callcentric your balance can be refunded to your credit card. To cancel service please read this FAQ.
In order to receive a refund your balance must be greater than $2.10. This is because there is a $0.70 MBG fee, as described here, and a minimum requirement of $1.40 for credit card transactions, according to transaction processors.
In cases where your funds are less than $2.10 we simply leave the full amount in your balance for use at anytime, since your Callcentric balance does not expire.
To request a refund please contact us.
Please be aware that it may be possible to reduce your balance with us by placing more calls outside of your rate plan, purchasing additional products and pay for them with your balance, or selecting that your rate plans and features that have monthly re-occurring fees will be charged from your balance first, and then a credit card. |
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