| Frequently Asked Questions |
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| Billing |
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| Why do I need to add a deposit to my balance? |
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Callcentric collects a deposit which is placed into the balance of your account. We deduct from this balance every time you make a call outside of your rate plan. For example: if you have selected the North America Unlimited rate plan and want to call to Italy this call will be charged at an additional rate. The cost of your call to Italy will be deducted from the balance immediately after you make the call.
Please note that some rate plans do not require you to add money to your balance, but you will be unable to call outside the destinations covered in the rate plan unless you have a positive balance. |
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