| Frequently Asked Questions |
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| Billing |
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| Why are my services going to be canceled soon? |
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If you log in to your account near the end of the month and see a message like the one below:
"This product not billed and will be discontinued at... "
Please take the time to look over your product and payment settings to make sure that your services will be able to be re-billed for the next month. You may want to check to make sure that:
A - If you do not have a credit card, and are using PayPal or are receiving funds from an Agent, that you have sufficient funds in your account. You can also make sure that your payment options are set to bill from your balance first then your credit card, this is mentioned in our PayPal FAQ
B - If you have a valid credit card that your credit card(s) has/have sufficient funds to re-bill for your services.
Once you are sure that your services should be re-billed you can then ignore those specific messages.
If you services are canceled you can easily re-order them. To re-order your rate plan click here. To re-order your DID/phone number click here.
If you are still unsure you can always contact us for further assistance. |
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