| Frequently Asked Questions |
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| Billing |
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| When I sign up for a calling plan or calling features, how am I billed? |
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All calling plans and calling features are billed in advance. Depending on which day of the month you sign up for service you will either be billed for the remainder of the current month, or the remainder of the current month and the next month. When you sign up for new service, change services, or add services to your account the following method will apply:
If adding service prior to the 20th day of the month - You will be charged only for the remainder of the current month.
If adding service after the 20th day of the month - You will be charged for the remainder of the current month, and all of the following month.
This issue only applies to new or changed services. After your first cycle you will be charged only 1 month at a time on the 27th of the month (GMT/UTC time, this may be the 26th of the month depending on your timezone) for the following month.
All monthly services are prorated with the exception of the 911 Cost Recovery Fee as and channels, which are always billed at the full listed price. |
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