| Frequently Asked Questions |
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| Signup & Login |
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| I've changed my SIP/Phone password numerous times but can't register my UA...what's wrong? |
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If you have already changed your SIP/Phone password and are still having problems registering to your Callcentric account due to your password not taking effect then please follow the instructions below:
1. Login to your UA (User Agent), software/hardware, and update it with the new password you wish to use
2. Once you have done this save your changes and either unplug the hardware or exit the software to completely disable it at this time
3. Login to your Callcentric account and click on the preferences link
4. Change your "Phone password (SIP password):" to the password you used above
5. Wait 2 to 3 minutes before starting up your UA again
At this point your UA should properly register to your Callcentric account.
The reason for this is because login information is cached in the Callcentric authentication servers. You need to first make sure that your UA stops attempting to use your old login information, which would cause that information to be updated and may increase the time it takes to change your login information. Keep in mind that this is not the same for all UA however these instructions should work for most scenarios where password changes do not take immediate effect. |
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