| What is a channel? |
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Each of our phone number products includes a specific number of channels; and some products offer the ability to add additional channels.
A channel indicates the number of simultaneous inbound calls you can receive on a phone number at one time. So if your phone number includes 2 channels then you are able to receive 2 inbound calls at the same time. |
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| How are incoming minutes charged on phone numbers products that have per minute fee? |
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For phone number products that have per-minute incoming rates the cost of the incoming call is deducted from your Callcentric account balance.
You must have funds in your Callcentric account balance in order to pay for and receive incoming calls if your phone number is billed at a per-minute rate.
You can add funds to your Callcentric account balance by logging into your account; and you may also want to enable auto-recharge using a credit or debit card to ensure you always have money available in your balance to pay for an incoming call. Auto recharge settings may be modified by logging into your account. |
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| I keep receiving calls from telemarketers or for people that aren't me, why is this? |
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If you have a real US or Canadian phone number assigned to your account it is likely that this number belonged to multiple people before it was assigned to you.
Callcentric does not re-assign numbers that were assigned to another Callcentric user immediately; instead we hold numbers for at least 1 month before assigning it to another user. Unfortunately many telemarketers use out of date databases to conduct sales or research and you may receive calls from them.
Callcentric suggests that you visit the National Do Not Call registry and register your Real US phone number at: http://www.donotcall.gov. The Do Not Call Registry is only available for Real US phone numbers. At this time there is no national do not call registry for telephone numbers in Canada. |
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