| Frequently Asked Questions |
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| 911 - Emergency Services |
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| I accidentally said I was in the USA or Canada, now I'm asked for a 911 address; what do I do? |
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If you answered 'Yes' to the "Are you using our services from within the US or Canada?" question you will only have two (2) choices if you want to add paid services to your account:
1 - You can provide a valid US/Canada address so that your 911 services can be provisioned. Note that you will be charged a 911 setup and monthly fee. These 911 fees are non-refundable as they go directly to our 911 service provider.
*Please note that you may always state that you are outside the US or Canada, if you indeed are, after 911 has been provisioned.
2 - You can simply open another account and answer 'No' to the "Are you using our services from within the US or Canada?" question.
We cannot modify any information on your account in relation to 911 service once you have answered the question above. |
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