| What is the 911 Cost Recovery Fee? |
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| A setup fee of $2.03 and a monthly fee of $2.37 apply to each Callcentric account requiring 911 service. These fees are used to recover costs directly associated with developing, implementing and maintaining 911 service in compliance with FCC regulations. |
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| Where is 911 service available? |
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| Callcentric provides 911 service across the 50 states in the US. Callcentric does not provide 911 or any other type of emergency dialing service in Canada, or other countries. |
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| Do I need to have 911? |
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| If you are located in the United States and have purchased a rate plan for outbound calling, or a phone number to receive calls we must provide you with 911 service as per FCC regulations. |
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| When will my 911 service be activated? |
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| 911 service is typically activated in less than 1 hour if provisioning is successful. You will receive an email once your 911 service has finished provisioning which will indicate if it has been successfully activated. Please note: that until you receive notification via email that your service is successfully activated you will NOT be able to place calls to 911. |
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| What can cause 911 provisioning to fail? |
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Many things can cause the provisioning of your 911 service to fail; the most common is an address issue. Should your 911 provisioning fail a Callcentric representative will be in touch with you to discuss the specific issue.
Please note: You will not be able to reach 911 until 911 has successfully been provisioned. |
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| Should I test calling 911? |
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| No. You do not need to test 911 Dialing. If you have received an email stating that your 911 service has been activated, then 911 will work should you ever need it. Please note, testing 911 when there is not an emergency can be punishable by law in certain states. We advise you check your local and state laws for more information. If you do choose to test 911, you must immediately inform the emergency response personnel that it is not an emergency and that you are testing your 911 service to make sure it's working. |
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| What happens if my service cannot be re-billed? |
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| Callcentric provides 911 service to all customers for a minimum of 20 days after services have failed to be re-billed or cancelled. You will receive a warning notification when your 911 service has been disconnected due to cancellation of services or failure to re-bill. Once you have received a notification that 911 service is no longer active on your account you will not be able to place calls to 911 any longer. |
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| Does Callcentric support European / International emergency numbers? |
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| No. Callcentric does not support emergency dialing to numbers such as 100, 101, 102, 112, 999, or other emergency dialing. We recommend that you keep a basic traditional phone line or cell phone available to make emergency calls; and that you label all phones/computers connected to the Callcentric service as not supporting the local emergency number dialing. |
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| I accidentally said I was in the USA, now I'm asked for a US 911 address; what do I do? |
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If you answered 'Yes' to the "Are you planning on using this service from within the United States?" question you will only have two (2) choices if you want to add paid services to your account:
1 - You can provide a valid US address so that your 911 services can be provisioned. Note that you will be charged a 911 setup fee. This is a non-refundable fee as it goes directly to our 911 service carrier.
*Please note that you may always state that you are outside the US, if you indeed are, after 911 has been provisioned.
2 - You can simply open another account and answer 'No' to the "Are you planing on using this service from within the United States?" question.
We cannot modify any information on your account in relation to 911 service once you have answered the question above. |
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