| Frequently Asked Questions |
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| Products & Services |
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| How do I get my phone number (DID) back? |
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If you have lost your DID, because it could not be billed, you can acquire the same DID again if the following conditions are met:
- It has been less than 30 days since your DID was canceled
- Your DID was not canceled due to violations of our terms and conditions
- Your DID is still available to be assigned to you
- You are not trying to recover a Dirt Cheap DID under the Dirt Cheap product. if your Dirt Cheap DID was canceled because it couldn't be billed for then you will be able to re-acquire your number but not under the Dirt Cheap DID product. The details of the Dirt Cheap DID can be found on this page
If the conditions above are met you can easily re-order the same DID by using the SAME locations your originally ordered them in. You can use the instructions below to help you re-order the same DID:
- Login to your My Callcentric account
- Click on the Order products and services link in the middle of the page, or simply go directly to our inbound DID products page
- Select the phone number product you previously had and click on the Get a number button
- Choose the same location you had originally ordered your phone number under
- Click on the Order Now button
- Click on the Checkout button and complete the ordering process
Your original DID will then be re-assigned to you. If your original DID was not assigned to you please contact us to open a trouble ticket on your account. |
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