| How do I order a rate plan? |
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It is very simple to order products and services on your Callcentric account. If you wish to order a rate plan, so that you can make calls to traditional phones (the PSTN), you can follow the steps below:
- 1 - Login to your My Callcentric account
- Click on the Order products and services link in the middle of the page, or simply go to our outbound products page
- Add the rate plan, such as Pay Per Call, to your shopping cart by clicking on the Order Now link next to the product you want
- Click on the Checkout button and complete the ordering process
Once you have completed the steps above you should be able to place calls to traditional phones (the PSTN). If you have added the Pay Per Call rate plan please make sure that you have sufficient funds in your account. |
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| How do I order a phone number (DID)? |
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It is just as simple to order a phone number (DID) as it is to order a rate plan.
First you will need to make sure we offer DIDs in the area of your choice. You can use our coverage tool to check for coverage. You will also be able to see whether or not we have numbers in stock for the area of your choice, and if we don't you will also be able to see the wait time if we need to manually order your number as well as other calling areas that are local to the area of your desired number.
Once you have confirmed that we offer DIDs in the area of your choice you can follow the instructions below:
- Login to your My Callcentric account
- Click on the Order products and services link in the middle of the page, or simply go directly to our inbound DID products page
- Click the Get a number button next to the rate plan of your choice
- Choose the location information for your desired DID product
- Click Lookup
- On the next page check over the information and then click Order Now next to the phone number product you want your number under
- Click on the Checkout button and complete the ordering process
Once you have completed the steps above your new number will be provisioned and assigned to you. Once the number is assigned to you an email will be sent to you notifying you of your new number. You will also be able to see your number once you have logged in to your account. You can then give out your assigned number so that anyone can call you.
*Please note the availability times for the numbers you choose. |
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| How do I get my phone number (DID) back? |
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If you have lost your DID, because it could not be billed, you can acquire the same DID again if the following conditions are met:
- It has been less than 30 days since your DID was canceled
- Your DID was not canceled due to violations of our terms and conditions
- Your DID is still available to be assigned to you
- You are not trying to recover a Dirt Cheap DID under the Dirt Cheap product. if your Dirt Cheap DID was canceled because it couldn't be billed for then you will be able to re-acquire your number but not under the Dirt Cheap DID product. The details of the Dirt Cheap DID can be found on this page
If the conditions above are met you can easily re-order the same DID by using the SAME locations your originally ordered them in. You can use the instructions below to help you re-order the same DID:
- Login to your My Callcentric account
- Click on the Order products and services link in the middle of the page, or simply go directly to our inbound DID products page
- Select the phone number product you previously had and click on the Get a number button
- Choose the same location you had originally ordered your phone number under
- Click on the Order Now button
- Click on the Checkout button and complete the ordering process
Your original DID will then be re-assigned to you. If your original DID was not assigned to you please contact us to open a trouble ticket on your account. |
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| How do I sign up clients to my Agent account? |
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After you have signed up for an Agent account you should receive an email detailing all the necessary information on signing up clients to your account. You can also visit this page for more information.
For reference there are two ways in which you are able to associate a new account as a client of your Agent account.
A - The client, or you, enters your 1777 number into the "Agent ID" input field of the sign up form.
B - You append the "aid=AGENTID" to any Callcentric URL. For example www.callcentric.com?aid=AGENTID. Your AGENTID is included in your Agent welcome email. |
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| How do I add extra channels to my phone number (DID) |
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If you currently have a phone number (DID) product on your account, which is not a Personal Unlimited DID or Dirt Cheap DID product, then you can easily add extra incoming channels to your DID in order to accept more calls at once.
To order extra channels for your DID number please follow the instructions below:
- Login to your My Callcentric account
- Click on the Order products and services link in the bottom right side of the page
- Scroll down to tne Additional Incoming Channels section and click on the Order Now button
- Select the number (DID) you wish to add extra channels to and then click Continue
- Click Checkout on the right side of the page, or click on the shopping cart icon on the top right of the page, and complete the ordering process
If you have any questions relating to the ordering process or need more help you may contact us for further assistance. |
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