| Frequently Asked Questions |
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| General |
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| Can I use multiple software and/or hardware phones with the same account at the same time? |
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While this is possible it will create a number of problems, such as:
- You will only be able to call from one user agent at a time; unless you have enabled the "Multiple calls at the same time" feature under Preferences.
- If you have enabled the "Multiple calls at the same time" feature under Preferences and you place 2 calls at the same time; the second call will be billed at Pay Per Call rates regardless of your calling plan. This is described in more detail within the "How are 3-way and 4-way calls billed?" FAQ.
- You will experience problems reliably receiving inbound calls both to your Callcentric number and any Real Phone Numbers you have. All inbound calls will go to the software/hardware that registered last with Callcentric's servers.
- You may experience problems accessing voicemail.
In short, Callcentric does not support registering with multiple user agents (soft and/or hard phones) at the same time. |
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