| Frequently Asked Questions |
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| General |
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| Can I use multiple software and/or hardware phones with the same account at the same time? |
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While this is possible it will create a number of problems, such as:
1. You will only be able to call from one user agent at a time; unless you have enabled the "Multiple calls at the same time" feature under Preferences.
2. If you have enabled the "Multiple calls at the same time" feature under Preferences and you place 2 calls at the same time; the second call will be billed at Pay Per Call rates regardless of your calling plan. This is described in more detail within the "How are 3-way and 4-way calls billed?" FAQ.
3. You will experience problems reliably receiving inbound calls both to your Callcentric number and any Real Phone Numbers you have. All inbound calls will go to the software/hardware that registered last with Callcentric's servers.
4. You may experience problems accessing voicemail.
In short, Callcentric does not support registering with multiple user agents (soft and/or hard phones) at the same time. |
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